Question 1

What paid options does TripProf offer?

Accepted Answer

TripProf offers paid access through two options: Credits, which are prepaid units used for specific paid features. Subscriptions, which are recurring monthly or annual plans that include access to selected features and subscription-based credits. Details about pricing and included features are always shown before purchase.

Question 2

Are prices shown with taxes included?

Accepted Answer

Not always. Prices may exclude VAT, GST, or other applicable taxes unless explicitly stated otherwise. Any taxes, duties, or governmental charges required by law are your responsibility.

Question 3

Can TripProf change prices?

Accepted Answer

Yes. TripProf may update prices from time to time in accordance with applicable law. Any changes apply only going forward and do not affect purchases already made.

Question 4

Which payment platform handles my purchase?

Accepted Answer

The payment platform depends on which version of TripProf you use:iOS (iPhone/iPad): Purchases are handled by Apple through the App Store. You pay via your Apple ID — Apple manages the transaction, your receipt, and any billing issues.Android: Purchases are handled by Google through Google Play. You pay via your Google account — Google manages the transaction, your receipt, and any billing issues.Web (tripprof.com): Purchases are processed by Stripe. TripProf manages billing via your TripProf account settings.This is required by Apple and Google — all purchases made within their apps must go through their respective payment systems. TripProf does not have access to your App Store or Google Play payment details.

Question 5

What payment methods are supported?

Accepted Answer

The payment methods available depend on how you access TripProf:iOS (iPhone/iPad): Purchases go through the App Store using your Apple ID payment method — credit/debit cards, Apple Pay, or any method you have set up with Apple.Android: Purchases go through Google Play using your Google account payment method — credit/debit cards, Google Pay, PayPal, and other methods supported by Google Play in your country.Web (tripprof.com): Payments are processed by Stripe. You can pay with Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and other Stripe-supported methods.

Question 6

Does TripProf store my payment card details?

Accepted Answer

No. TripProf does not store full payment card information and does not control payment authorization decisions. These are handled entirely by third-party payment providers.

Question 7

Who handles payment processing and payment data?

Accepted Answer

The payment provider depends on your platform:iOS: Apple processes payments through the App Store and acts as an independent data controller under its own privacy policy and terms.Android: Google processes payments through Google Play and acts as an independent data controller under its own privacy policy and terms.Web: Stripe processes payments and acts as an independent data controller under its own privacy policy and terms.TripProf does not store full payment card details and is not responsible for payment authorization decisions made by Apple, Google, or Stripe, or for any bank decisions.

Question 8

What exactly are credits?

Accepted Answer

Credits are digital, non-transferable units that can only be used within TripProf. They: have no cash value, cannot be exchanged or transferred, can only be used to access paid features in the app.

Question 9

Do credits expire?

Accepted Answer

Credit validity depends on how they were obtained. Purchased credit packs are subject to the conditions described in the app at the time of purchase. Subscription credits are valid only during the billing period in which they are granted and do not carry over.

Question 10

What happens when I use credits?

Accepted Answer

Credits are deducted automatically when you unlock paid content or features. Once credits are used, they cannot be reversed, refunded, or restored.

Question 11

Do unused subscription credits roll over to the next month?

Accepted Answer

No. Subscription credits expire at the end of each billing period. Unused credits do not accumulate or carry over.

Question 12

Do subscriptions renew automatically?

Accepted Answer

Yes. Unless you cancel before the end of the current billing period, your subscription renews automatically and the applicable fee is charged to your selected payment method.

Question 13

How can I cancel my subscription?

Accepted Answer

How you cancel depends on where you subscribed:iOS: Go to Settings on your iPhone or iPad → tap your name → Subscriptions. Find TripProf and tap Cancel Subscription.Android: Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions. Find TripProf and tap Cancel subscription.Web: Go to your TripProf account settings and open the billing portal. From there you can cancel your subscription.In all cases, cancellation takes effect at the end of the current billing period and you keep access to your remaining credits until then.

Question 14

What happens if a payment fails?

Accepted Answer

If a payment fails: TripProf may retry the charge, access to paid features may be limited or suspended, outstanding amounts remain payable. Prolonged non-payment may result in termination of access.

Question 15

Can I get a refund?

Accepted Answer

Refunds are handled under the Refund & Cancellation Policy and depend on your purchase platform:Web (Stripe): Contact TripProf at billing@tripprof.com.iOS (App Store): Refunds must be requested directly from Apple at reportaproblem.apple.com. TripProf cannot issue refunds for App Store transactions.Android (Google Play): Refunds must be requested through Google Play support. TripProf cannot issue refunds for Google Play transactions.Do not initiate a chargeback without first contacting the appropriate support channel, as unjustified chargebacks may lead to account suspension or loss of credits or subscriptions.

Question 16

What happens to my credits and subscription if I delete my account?

Accepted Answer

When your account is deleted: active subscriptions are canceled, unused credits are forfeited, refunds are not issued unless required by law. Data deletion is handled separately under the Privacy Policy and DPA.

Question 17

Does TripProf provide financial or tax advice?

Accepted Answer

No. Any expense tracking, budgeting, or pricing information is provided for informational purposes only and does not constitute financial, accounting, or tax advice.

Question 18

How will I know if payment terms change?

Accepted Answer

Material changes to the Payment Terms & Billing Policy will be communicated through the Services and apply prospectively. Continued use of paid services means you accept the updated terms.

Question 19

Who can I contact about billing issues?

Accepted Answer

For any billing or payment-related questions, you can contact: billing@tripprof.com

Question 20

Can I get a refund for unused credits?

Accepted Answer

In general, no. Unused credits are non-refundable to the maximum extent permitted by law.

Question 21

Can I get a refund for credits I already used?

Accepted Answer

No. Used credits are non-refundable under all circumstances. Once a credit is used to unlock content or features, the transaction is considered final.

Question 22

Are refunds available if I don't like the content or results?

Accepted Answer

No. Refunds are not granted based on dissatisfaction with AI-generated recommendations, travel guides, or advisory content. TripProf does not guarantee specific outcomes, accuracy, or suitability.

Question 23

Will I receive a refund if I cancel my subscription early?

Accepted Answer

No. Partial refunds are not provided for unused time, inactivity, or early cancellation, unless required by applicable law.

Question 24

Are subscription fees refundable?

Accepted Answer

As a general rule, subscription fees are non-refundable. The specifics depend on your platform:Web (Stripe): Refunds or credits are not issued for partial use, unused periods, or inactivity, except where mandatory consumer protection laws apply. Contact billing@tripprof.com for questions.iOS (App Store): Apple's refund policy applies. Refund requests must be submitted directly to Apple at reportaproblem.apple.com. TripProf cannot override Apple's refund decisions.Android (Google Play): Google's refund policy applies. Refund requests must be submitted through Google Play support. TripProf cannot override Google's refund decisions.

Question 25

Can I get a refund if there was a billing mistake?

Accepted Answer

Possibly. The process depends on your purchase platform:Web (Stripe): Refunds may be considered at TripProf's discretion for proven duplicate charges or technical billing errors attributable to TripProf or Stripe. Submit a request to billing@tripprof.com within 14 days of the charge.iOS (App Store): Billing disputes must be submitted directly to Apple at reportaproblem.apple.com. TripProf cannot process refunds for App Store transactions.Android (Google Play): Billing disputes must be submitted directly to Google Play support. TripProf cannot process refunds for Google Play transactions.

Question 26

How do I request a refund for an App Store (iOS) purchase?

Accepted Answer

To request a refund for a TripProf purchase made through the App Store on iOS:Go to reportaproblem.apple.com and sign in with your Apple ID.Find the TripProf charge in your purchase history.Select Request a Refund and choose a reason.Apple reviews all App Store refund requests and makes the final decision. TripProf cannot process, approve, or deny refunds for App Store transactions — these are entirely managed by Apple.

Question 27

How do I request a refund for a Google Play (Android) purchase?

Accepted Answer

To request a refund for a TripProf purchase made through Google Play on Android:Open the Google Play app and tap your profile icon.Go to Payments & subscriptions → Budget & history.Find the TripProf purchase and tap Request a refund.You can also contact Google Play support directly through the Google Play Help Center. Google reviews all refund requests and makes the final decision. TripProf cannot process, approve, or deny refunds for Google Play transactions — these are entirely managed by Google.

Question 28

Can TripProf refuse a refund?

Accepted Answer

Yes. TripProf may deny refunds and suspend or terminate accounts in cases of suspected fraud, abuse, chargebacks, or violations of the Terms of Service.

Question 29

Does a refund affect how my data is handled?

Accepted Answer

No. Refunds, cancellations, or account deletion do not change how your personal data is processed or deleted. Data handling is governed by the Privacy Policy and Data Processing Agreement.

Question 30

Who can I contact about refunds or cancellations?

Accepted Answer

For refund, cancellation, or billing-related questions, contact: billing@tripprof.com

Question 31

What is Trip Inbox?

Accepted Answer

Trip Inbox gives each trip its own private email address. Forward a booking confirmation to it - a flight, hotel, tour, rental car - and TripProf reads the email and its attachments and files the booking into that trip's Documents, with dates, times, prices and addresses already filled in.You get an inbox once you upgrade that trip to Pro. Each trip has its own address, and only the trip organizer and editors can see and use it.You can copy the address, share it, have it emailed to you, or replace it with a new one at any time. It stops accepting mail shortly after the trip ends.

Question 32

What happens if Trip Inbox cannot read something I forward?

Accepted Answer

Some emails do not come through cleanly - a password-protected PDF, an attachment that is too large, or a confirmation without enough detail to work with. Those appear in a "we could not read" list on the trip along with the reason, so you can add the booking by hand instead.

Question 33

What is Atlas?

Accepted Answer

Atlas is your travel map across every trip, not just one. It is a record of the countries you have been to, when you were there, which cities you saw and who you were with - built up over time and kept in its own tab, separate from any single trip.As it fills in you earn badges and move up travel tiers, and Atlas works out a travel persona from where you have actually been. Nothing is a quiz; it is all read from your map.

Question 34

Do my trips automatically appear in Atlas?

Accepted Answer

Yes. Once a trip is active or completed and has destinations set, TripProf adds those countries to your Atlas on its own. It records a visit for each country with your travel dates, fills in the cities from your destinations, adds everyone else on the trip as travel companions, and clears that country from your want-to-go list.This happens for every traveler on the trip who has a TripProf account, not just the organizer. Countries you only passed through in transit are not counted by default, and if you remove a country from your Atlas by hand it will not come back.

Question 35

What can I record about a visit?

Accepted Answer

Each country can hold as many visits as you like, so returning somewhere adds to it rather than replacing what is there. For every visit you can set when you were there - an exact date, an approximate one like "March 2019" or just a year, or no date at all - along with the cities you spent time in, the people you traveled with, photos and notes.You can also tick off the landmarks you have seen. Landmarks live inside cities, so add a city to a visit first and its landmarks become available.

Question 36

How do badges work?

Accepted Answer

Badges unlock as your map grows. They come from four places: medals for the countries you add, tiers for how many countries you have reached in total, city badges, and landmarks and collections you complete. You do not claim them - they appear as you record where you have been.

Question 37

I have traveled a lot before joining TripProf. Can I add past trips?

Accepted Answer

Yes. Atlas has a paint mode where you tap every country you have already been to and add them all at once. It is not only for new accounts - you can open it whenever you like, and it starts with the countries your TripProf trips have already put on your map.Painting adds the countries. You can then go back and fill in the detail for any of them - dates, cities, companions, photos and notes - as much or as little as you want.

Question 38

I marked countries on the TripProf world map. Can I bring them into my account?

Accepted Answer

Yes. If you colored in countries on world.tripprof.com and then signed up, that map comes with you into Atlas. If you were signed out when you opened the link it is added quietly once your account is set up; if you were already signed in, TripProf asks first and tells you which account it is adding to.Your countries are merged with whatever is already in your Atlas, never overwritten, and a map can only be added once.

Question 39

Can I share my Atlas with other people?

Accepted Answer

Only if you choose to. You can claim a handle and get a public page at tripprof.com/@yourhandle that anyone can open in a browser without a TripProf account. Nothing is public until you claim it, and the page goes live the moment you do.You control what appears: cities, badges, rank, people and your timeline can each be switched on or off, and journeys are published one at a time. You can rename your handle or switch the page off entirely at any point, which removes it.Your want-to-go list, your exact travel dates, your trip memories and the photos attached to your visits are never published, whatever your settings. Notes and photos you write into an Atlas post can appear, but only on a journey you have chosen to publish and only if you turn those extras on.

Question 40

What can I create and share from Atlas?

Accepted Answer

Atlas turns your map into shareable pictures: postcard-style cards for your map, badges, routes, cities, timeline and more, in several shapes to suit different apps. Your painted map can also be exported as a short video that plays your countries filling in.Everything leaves through your phone's normal share sheet, so it can go to Instagram, Messages or anywhere else, or you can just save it. There is no public feed inside TripProf.

Question 41

How do I share a trip with someone else?

Accepted Answer

Two ways, both open to the trip organizer and editors:Share link - one link for the whole trip that gives anyone who opens it viewer access. You can turn it off or replace it at any time.Invite someone directly - choose whether they join as an editor or a viewer, then send it by email or as a personal link. Invitations sent to a specific person eventually expire; the general share link stays valid until you turn it off.Either way they need to sign in or create a free account before they can see anything about the trip; there is no preview without one. When they join they pick which traveler on the trip they are, or add themselves as a new one.

Question 42

How does expense splitting work?

Accepted Answer

Every expense is either "Just me", which stays in your own budget and never reaches Settle Up, or "Split" with the group.For a split expense you choose who paid - one person, or several people who each covered part of it - and who it should be divided between. Tap anyone to include or exclude them, including yourself, so you can pay for something without owing a share of it. Split it Equal, By amount or By %, and TripProf works out the shares so they always add up to the total to the cent.Children on the trip are left out of splits by default, so their share is carried by the adults who are splitting. You can include them if you would rather.

Question 43

What does Settle Up do?

Accepted Answer

Settle Up takes every split expense on the trip and nets it down to who owes whom, so nobody has to add it up by hand. Simple shows the fewest payments that clear everyone; Details shows the exact amount between each pair of people. Any repayments you have already recorded are counted in.

Question 44

Can I mark a debt as paid without adding an expense?

Accepted Answer

Yes. Tap Settle up on a balance and record the payment - how much, who paid whom, and whether it was cash, card or a transfer, in any currency. It is recorded separately from your expenses, so it clears the balance without changing what the trip cost. Every repayment goes into a settlement log where you can undo it if you get one wrong.

Question 45

Why does TripProf process personal data?

Accepted Answer

TripProf processes personal data only to provide, maintain, and improve the Services, including: account management, trip planning and travel guide generation, storage of user-provided travel data and content, analytics, monitoring, and security, customer support. TripProf does not process personal data for unrelated purposes unless required by law.

Question 46

What are my responsibilities as a customer?

Accepted Answer

You are responsible for ensuring that: you have a valid legal basis for processing personal data, all required notices and consents have been provided, your instructions to TripProf comply with applicable data protection laws. You remain responsible for the legality of the personal data processed through the Services.

Question 47

What obligations does TripProf have as a processor?

Accepted Answer

TripProf commits to: processing personal data only on documented instructions, ensuring confidentiality of authorized personnel, implementing appropriate technical and organizational security measures, assisting with data subject requests, supporting DPIAs and regulatory inquiries where required.

Question 48

How is personal data protected?

Accepted Answer

TripProf uses industry-standard security measures, including: access controls and authentication, encryption in transit and at rest where appropriate, logging, monitoring, and incident response procedures. While absolute security cannot be guaranteed, protections are designed to match the level of risk.

Question 49

Does TripProf use sub-processors?

Accepted Answer

Yes. TripProf may use sub-processors for infrastructure, payments, analytics, monitoring, authentication, messaging, app delivery, and AI-related functionality. TripProf: applies data protection obligations to sub-processors that are no less protective than this DPA, remains responsible for their compliance, maintains an up-to-date list of sub-processors available upon request or publicly. Some payment providers act as independent data controllers for payment data, and their own privacy policies apply.

Question 50

How are data subject rights handled?

Accepted Answer

TripProf assists customers in responding to requests for: access, rectification, erasure, restriction, portability, objection. This assistance takes into account the nature of the processing and applicable law.

Question 51

What happens if there is a personal data breach?

Accepted Answer

If a personal data breach occurs, TripProf will: notify the customer without undue delay and within 48 hours of becoming aware, provide information reasonably required to meet legal notification obligations.

Question 52

How long is personal data retained?

Accepted Answer

When the Services are terminated: personal data is deleted from active systems within 24 hours, encrypted backups are deleted according to standard retention cycles (up to 7 days), some data may be retained if required by law. Account deletion can be canceled within the 24-hour grace period.

Question 53

Who can use TripProf?

Accepted Answer

You may use TripProf only if: you are at least 16 years old (or the minimum legal age in your country), you have the legal capacity to enter into an agreement, you are not prohibited from using the Services under applicable law.

Question 54

What exactly does TripProf do?

Accepted Answer

TripProf is a digital travel planning platform. It uses: information you provide, experiences from travelers and travel professionals, artificial intelligence to generate personalized travel guides and travel recommendations. TripProf is not a travel agency and does not provide booking, transportation, accommodation, medical, legal, financial, or safety services.

Question 55

Do I need an account to use TripProf?

Accepted Answer

Yes. To access most features, you must create an account using: email and password, Google or Apple login, or a magic link. You are responsible for keeping your account information accurate and secure.

Question 56

Who is responsible for activity on my account?

Accepted Answer

You are. You are responsible for: protecting your login credentials, all actions taken through your account. TripProf is not liable for unauthorized access caused by your failure to safeguard your credentials.

Question 57

Do I own the content I upload?

Accepted Answer

Yes. You keep ownership of your User Content. However, by submitting it, you grant TripProf a license to store, process, and display it solely to provide the Services.

Question 58

What content is not allowed?

Accepted Answer

You must not upload content that is: pornographic or sexually explicit (18+), hateful, discriminatory, or offensive, illegal or violating third-party rights. TripProf does not pre-moderate content and is not responsible for User Content uploaded by users.

Question 59

How reliable are AI-generated travel guides and recommendations?

Accepted Answer

Travel guides are informational only. They: may be inaccurate, incomplete, or outdated, do not constitute professional advice, come with no guarantees regarding safety, results, or suitability. You use AI-generated content at your own risk.

Question 60

Can I store documents, tickets, or travel memories in TripProf?

Accepted Answer

Yes, you may voluntarily store photos, documents, tickets, reservations, and other travel-related materials. TripProf does not verify their accuracy and is not responsible for errors, losses, or consequences related to such data.

Question 61

Are checklists and expense tracking tools financial advice?

Accepted Answer

No. These features are organizational tools only and do not constitute financial, tax, or investment advice.

Question 62

How can I delete my account?

Accepted Answer

You can delete your account at any time. Data is removed from active systems within 24 hours. During this time, deletion can be canceled by logging in. Encrypted backups are deleted according to standard retention cycles (up to 7 days). Some data may be retained if required by law.

Question 63

What is considered unacceptable use of TripProf?

Accepted Answer

You must not: misuse or exploit the Services, interfere with system security, reverse engineer the app, use the Services for unlawful purposes.

Question 64

Who owns the intellectual property in TripProf?

Accepted Answer

All intellectual property rights in the Services (except User Content) belong to TripProf or its licensors.

Centrum pomoci & FAQ

Všeobecné

Funkcie

Platby a fakturácia

Vrátenie peňazí a zrušenia

Súkromie a údaje