Question 1

Can I get a refund for unused credits?

Accepted Answer

In general, no. Unused credits are non-refundable to the maximum extent permitted by law.

Question 2

Can I get a refund for credits I already used?

Accepted Answer

No. Used credits are non-refundable under all circumstances. Once a credit is used to unlock content or features, the transaction is considered final.

Question 3

Are refunds available if I don't like the content or results?

Accepted Answer

No. Refunds are not granted based on dissatisfaction with AI-generated recommendations, travel guides, or advisory content. TripProf does not guarantee specific outcomes, accuracy, or suitability.

Question 4

Will I receive a refund if I cancel my subscription early?

Accepted Answer

No. Partial refunds are not provided for unused time, inactivity, or early cancellation, unless required by applicable law.

Question 5

Are subscription fees refundable?

Accepted Answer

As a general rule, subscription fees are non-refundable. The specifics depend on your platform:Web (Stripe): Refunds or credits are not issued for partial use, unused periods, or inactivity, except where mandatory consumer protection laws apply. Contact billing@tripprof.com for questions.iOS (App Store): Apple's refund policy applies. Refund requests must be submitted directly to Apple at reportaproblem.apple.com. TripProf cannot override Apple's refund decisions.Android (Google Play): Google's refund policy applies. Refund requests must be submitted through Google Play support. TripProf cannot override Google's refund decisions.

Question 6

Can I get a refund if there was a billing mistake?

Accepted Answer

Possibly. The process depends on your purchase platform:Web (Stripe): Refunds may be considered at TripProf's discretion for proven duplicate charges or technical billing errors attributable to TripProf or Stripe. Submit a request to billing@tripprof.com within 14 days of the charge.iOS (App Store): Billing disputes must be submitted directly to Apple at reportaproblem.apple.com. TripProf cannot process refunds for App Store transactions.Android (Google Play): Billing disputes must be submitted directly to Google Play support. TripProf cannot process refunds for Google Play transactions.

Question 7

How do I request a refund for an App Store (iOS) purchase?

Accepted Answer

To request a refund for a TripProf purchase made through the App Store on iOS:Go to reportaproblem.apple.com and sign in with your Apple ID.Find the TripProf charge in your purchase history.Select Request a Refund and choose a reason.Apple reviews all App Store refund requests and makes the final decision. TripProf cannot process, approve, or deny refunds for App Store transactions — these are entirely managed by Apple.

Question 8

How do I request a refund for a Google Play (Android) purchase?

Accepted Answer

To request a refund for a TripProf purchase made through Google Play on Android:Open the Google Play app and tap your profile icon.Go to Payments & subscriptions → Budget & history.Find the TripProf purchase and tap Request a refund.You can also contact Google Play support directly through the Google Play Help Center. Google reviews all refund requests and makes the final decision. TripProf cannot process, approve, or deny refunds for Google Play transactions — these are entirely managed by Google.

Question 9

Can TripProf refuse a refund?

Accepted Answer

Yes. TripProf may deny refunds and suspend or terminate accounts in cases of suspected fraud, abuse, chargebacks, or violations of the Terms of Service.

Question 10

Does a refund affect how my data is handled?

Accepted Answer

No. Refunds, cancellations, or account deletion do not change how your personal data is processed or deleted. Data handling is governed by the Privacy Policy and Data Processing Agreement.

Question 11

Who can I contact about refunds or cancellations?

Accepted Answer

For refund, cancellation, or billing-related questions, contact: billing@tripprof.com

Question 12

Why does TripProf process personal data?

Accepted Answer

TripProf processes personal data only to provide, maintain, and improve the Services, including: account management, trip planning and travel guide generation, storage of user-provided travel data and content, analytics, monitoring, and security, customer support. TripProf does not process personal data for unrelated purposes unless required by law.

Question 13

What are my responsibilities as a customer?

Accepted Answer

You are responsible for ensuring that: you have a valid legal basis for processing personal data, all required notices and consents have been provided, your instructions to TripProf comply with applicable data protection laws. You remain responsible for the legality of the personal data processed through the Services.

Question 14

What obligations does TripProf have as a processor?

Accepted Answer

TripProf commits to: processing personal data only on documented instructions, ensuring confidentiality of authorized personnel, implementing appropriate technical and organizational security measures, assisting with data subject requests, supporting DPIAs and regulatory inquiries where required.

Question 15

How is personal data protected?

Accepted Answer

TripProf uses industry-standard security measures, including: access controls and authentication, encryption in transit and at rest where appropriate, logging, monitoring, and incident response procedures. While absolute security cannot be guaranteed, protections are designed to match the level of risk.

Question 16

Does TripProf use sub-processors?

Accepted Answer

Yes. TripProf may use sub-processors for infrastructure, payments, analytics, monitoring, authentication, messaging, app delivery, and AI-related functionality. TripProf: applies data protection obligations to sub-processors that are no less protective than this DPA, remains responsible for their compliance, maintains an up-to-date list of sub-processors available upon request or publicly. Some payment providers act as independent data controllers for payment data, and their own privacy policies apply.

Question 17

How are data subject rights handled?

Accepted Answer

TripProf assists customers in responding to requests for: access, rectification, erasure, restriction, portability, objection. This assistance takes into account the nature of the processing and applicable law.

Question 18

What happens if there is a personal data breach?

Accepted Answer

If a personal data breach occurs, TripProf will: notify the customer without undue delay and within 48 hours of becoming aware, provide information reasonably required to meet legal notification obligations.

Question 19

How long is personal data retained?

Accepted Answer

When the Services are terminated: personal data is deleted from active systems within 24 hours, encrypted backups are deleted according to standard retention cycles (up to 7 days), some data may be retained if required by law. Account deletion can be canceled within the 24-hour grace period.

Question 20

What paid options does TripProf offer?

Accepted Answer

TripProf offers paid access through two options: Credits, which are prepaid units used for specific paid features. Subscriptions, which are recurring monthly or annual plans that include access to selected features and subscription-based credits. Details about pricing and included features are always shown before purchase.

Question 21

Are prices shown with taxes included?

Accepted Answer

Not always. Prices may exclude VAT, GST, or other applicable taxes unless explicitly stated otherwise. Any taxes, duties, or governmental charges required by law are your responsibility.

Question 22

Can TripProf change prices?

Accepted Answer

Yes. TripProf may update prices from time to time in accordance with applicable law. Any changes apply only going forward and do not affect purchases already made.

Question 23

Which payment platform handles my purchase?

Accepted Answer

The payment platform depends on which version of TripProf you use:iOS (iPhone/iPad): Purchases are handled by Apple through the App Store. You pay via your Apple ID — Apple manages the transaction, your receipt, and any billing issues.Android: Purchases are handled by Google through Google Play. You pay via your Google account — Google manages the transaction, your receipt, and any billing issues.Web (tripprof.com): Purchases are processed by Stripe. TripProf manages billing via your TripProf account settings.This is required by Apple and Google — all purchases made within their apps must go through their respective payment systems. TripProf does not have access to your App Store or Google Play payment details.

Question 24

What payment methods are supported?

Accepted Answer

The payment methods available depend on how you access TripProf:iOS (iPhone/iPad): Purchases go through the App Store using your Apple ID payment method — credit/debit cards, Apple Pay, or any method you have set up with Apple.Android: Purchases go through Google Play using your Google account payment method — credit/debit cards, Google Pay, PayPal, and other methods supported by Google Play in your country.Web (tripprof.com): Payments are processed by Stripe. You can pay with Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and other Stripe-supported methods.

Question 25

Does TripProf store my payment card details?

Accepted Answer

No. TripProf does not store full payment card information and does not control payment authorization decisions. These are handled entirely by third-party payment providers.

Question 26

Who handles payment processing and payment data?

Accepted Answer

The payment provider depends on your platform:iOS: Apple processes payments through the App Store and acts as an independent data controller under its own privacy policy and terms.Android: Google processes payments through Google Play and acts as an independent data controller under its own privacy policy and terms.Web: Stripe processes payments and acts as an independent data controller under its own privacy policy and terms.TripProf does not store full payment card details and is not responsible for payment authorization decisions made by Apple, Google, or Stripe, or for any bank decisions.

Question 27

What exactly are credits?

Accepted Answer

Credits are digital, non-transferable units that can only be used within TripProf. They: have no cash value, cannot be exchanged or transferred, can only be used to access paid features in the app.

Question 28

Do credits expire?

Accepted Answer

Credit validity depends on how they were obtained. Purchased credit packs are subject to the conditions described in the app at the time of purchase. Subscription credits are valid only during the billing period in which they are granted and do not carry over.

Question 29

What happens when I use credits?

Accepted Answer

Credits are deducted automatically when you unlock paid content or features. Once credits are used, they cannot be reversed, refunded, or restored.

Question 30

Do unused subscription credits roll over to the next month?

Accepted Answer

No. Subscription credits expire at the end of each billing period. Unused credits do not accumulate or carry over.

Question 31

Do subscriptions renew automatically?

Accepted Answer

Yes. Unless you cancel before the end of the current billing period, your subscription renews automatically and the applicable fee is charged to your selected payment method.

Question 32

How can I cancel my subscription?

Accepted Answer

How you cancel depends on where you subscribed:iOS: Go to Settings on your iPhone or iPad → tap your name → Subscriptions. Find TripProf and tap Cancel Subscription.Android: Open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions. Find TripProf and tap Cancel subscription.Web: Go to your TripProf account settings and open the billing portal. From there you can cancel your subscription.In all cases, cancellation takes effect at the end of the current billing period and you keep access to your remaining credits until then.

Question 33

What happens if a payment fails?

Accepted Answer

If a payment fails: TripProf may retry the charge, access to paid features may be limited or suspended, outstanding amounts remain payable. Prolonged non-payment may result in termination of access.

Question 34

Can I get a refund?

Accepted Answer

Refunds are handled under the Refund & Cancellation Policy and depend on your purchase platform:Web (Stripe): Contact TripProf at billing@tripprof.com.iOS (App Store): Refunds must be requested directly from Apple at reportaproblem.apple.com. TripProf cannot issue refunds for App Store transactions.Android (Google Play): Refunds must be requested through Google Play support. TripProf cannot issue refunds for Google Play transactions.Do not initiate a chargeback without first contacting the appropriate support channel, as unjustified chargebacks may lead to account suspension or loss of credits or subscriptions.

Question 35

What happens to my credits and subscription if I delete my account?

Accepted Answer

When your account is deleted: active subscriptions are canceled, unused credits are forfeited, refunds are not issued unless required by law. Data deletion is handled separately under the Privacy Policy and DPA.

Question 36

Does TripProf provide financial or tax advice?

Accepted Answer

No. Any expense tracking, budgeting, or pricing information is provided for informational purposes only and does not constitute financial, accounting, or tax advice.

Question 37

How will I know if payment terms change?

Accepted Answer

Material changes to the Payment Terms & Billing Policy will be communicated through the Services and apply prospectively. Continued use of paid services means you accept the updated terms.

Question 38

Who can I contact about billing issues?

Accepted Answer

For any billing or payment-related questions, you can contact: billing@tripprof.com

Question 39

Who can use TripProf?

Accepted Answer

You may use TripProf only if: you are at least 16 years old (or the minimum legal age in your country), you have the legal capacity to enter into an agreement, you are not prohibited from using the Services under applicable law.

Question 40

What exactly does TripProf do?

Accepted Answer

TripProf is a digital travel planning platform. It uses: information you provide, experiences from travelers and travel professionals, artificial intelligence to generate personalized travel guides and travel recommendations. TripProf is not a travel agency and does not provide booking, transportation, accommodation, medical, legal, financial, or safety services.

Question 41

Do I need an account to use TripProf?

Accepted Answer

Yes. To access most features, you must create an account using: email and password, Google or Apple login, or a magic link. You are responsible for keeping your account information accurate and secure.

Question 42

Who is responsible for activity on my account?

Accepted Answer

You are. You are responsible for: protecting your login credentials, all actions taken through your account. TripProf is not liable for unauthorized access caused by your failure to safeguard your credentials.

Question 43

Do I own the content I upload?

Accepted Answer

Yes. You keep ownership of your User Content. However, by submitting it, you grant TripProf a license to store, process, and display it solely to provide the Services.

Question 44

What content is not allowed?

Accepted Answer

You must not upload content that is: pornographic or sexually explicit (18+), hateful, discriminatory, or offensive, illegal or violating third-party rights. TripProf does not pre-moderate content and is not responsible for User Content uploaded by users.

Question 45

How reliable are AI-generated travel guides and recommendations?

Accepted Answer

Travel guides are informational only. They: may be inaccurate, incomplete, or outdated, do not constitute professional advice, come with no guarantees regarding safety, results, or suitability. You use AI-generated content at your own risk.

Question 46

Can I store documents, tickets, or travel memories in TripProf?

Accepted Answer

Yes, you may voluntarily store photos, documents, tickets, reservations, and other travel-related materials. TripProf does not verify their accuracy and is not responsible for errors, losses, or consequences related to such data.

Question 47

Are checklists and expense tracking tools financial advice?

Accepted Answer

No. These features are organizational tools only and do not constitute financial, tax, or investment advice.

Question 48

How can I delete my account?

Accepted Answer

You can delete your account at any time. Data is removed from active systems within 24 hours. During this time, deletion can be canceled by logging in. Encrypted backups are deleted according to standard retention cycles (up to 7 days). Some data may be retained if required by law.

Question 49

What is considered unacceptable use of TripProf?

Accepted Answer

You must not: misuse or exploit the Services, interfere with system security, reverse engineer the app, use the Services for unlawful purposes.

Question 50

Who owns the intellectual property in TripProf?

Accepted Answer

All intellectual property rights in the Services (except User Content) belong to TripProf or its licensors.

Question 51

Does TripProf use third-party services?

Accepted Answer

Yes. TripProf may integrate with third-party services such as Stripe, Google, Apple, or Expo. TripProf is not responsible for third-party services or their content.

Question 52

Is TripProf liable if something goes wrong?

Accepted Answer

To the maximum extent permitted by law: TripProf is not liable for indirect or consequential damages, total liability is limited to the amount you paid in the last 12 months, or EUR 100 if no payment was made.

Question 53

Can my access be suspended or terminated?

Accepted Answer

Yes. TripProf may suspend or terminate access for: violations of the Terms, legal or security reasons, other situations where permitted by law.

Hjelpesenter & FAQ

Generelt

Betaling og fakturering

Refusjoner og avbestillinger

Personvern og data